Returns & Refunds Policy

### Returns & Refunds Policy

Thank you for shopping at Creamy Berries. We take great pride in our Luxury sweets collection. Please review our policy regarding returns and refunds below.

If you have any questions, please contact us at creamyberriespost@gmail.com.

#### 1. All Sales Are Final (No Warranty)
Due to the delicate, custom, and artisanal nature of our products (including our jewelry and phone cases), we do not offer a long-term product warranty. All sales are final, and we do not accept returns or exchanges for a change of mind.

#### 2. Damaged or Defective Items (Upon Arrival)
We want to make sure your order arrives safely. If your item is damaged or defective upon arrival, we will gladly offer a replacement or a full refund.
* **Reporting Period:** You must contact us within 14 days of receiving your package.
* **How to Claim:** Please email us at creamyberriespost@gmail.com with your order number and clear photos of the damaged item.

#### 3. Return Shipping
* **For Damaged or Defective Items:** If your order arrives damaged or defective, Creamy Berries will cover all return shipping costs. We will provide a prepaid shipping label or reimburse your shipping costs once the return is authorized.
* **For Any Other Inquiries:** As all sales are final, any other unauthorized returns sent back without prior approval will be at the customer's expense.

#### 4. Return Address
All authorized returns for defective items must be sent to our business address:
Creamy Berries
84 Pilgrim Ave. Winnipeg MB, R2M 0L4, Canada

#### 5. Refund Processing Time
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.